QUALITY & CLAIMS
Real issues.
Closed in writing.
When a real issue occurs, DBB works from evidence to analysis, correction and a closed result.
What We Cover
Claims cover the product, the shipment and the parts that keep it running. Each type goes to the team that owns it.
01
Product Quality
Manufacturing defects, fit, finish, function
02
Quantity & Packing
Missing parts, carton shortages, packing discrepancies
03
Shipment Damage
Packaging or transit damage
04
Spare Parts
Missing, replacement, after-sales or dealer stock parts
05
Recurring & Batch Issues
Repeated defects or batch-level concerns
Evidence first.
Then the fix.
Every claim is checked against production and shipment records before any decision.
How Do We Handle Claims?
Identify
Product, PO, batch and affected quantity
Review
Photos, drawings and shipping records
Contain
Hold affected stock
Analyze
Root cause by the responsible team
Correct
Replacement, rework, credit or other agreed action
Resolve
Closed in writing with you
Prevent
Carried into future production
WHAT TO INCLUDE
Six things
speed up a claim.
With these in hand, the review starts the day it arrives.
PO or sales contract number
Product model or SKU
Batch code from the carton label
Affected quantity
Clear photos or video
Packing list and shipping documents
Reviewed against the order.
Decided on the evidence.
Claims are reviewed against the applicable order, product specification, shipment information and agreed commercial terms.
SUBMIT SUPPORTING INFORMATION
Show us what happened.
Clear evidence lets the responsible team confirm the cause and agree the fix faster.
01 Your claim is logged with a reference number.
02 It goes to the team responsible for that issue type.
03 Your Account Manager tracks it with you to a written close.
Still unresolved after raising it? Support Escalation →
Form
Quality Claim
Reference
DBB-QC issued on submit
Routed to
DBB Quality Team
”]