FAQs

DBB can customize size, color, material, finish, structure, and accessories for selected products. Available options depend on the product and order quantity.

Yes. We can support custom labels, manuals, cartons, and branding for qualified B2B projects.

Yes. Our team can review your drawings, specifications, or reference samples and develop a suitable product solution.

MOQ depends on the product, customization, and packaging requirements. Contact us with your target product and quantity for details.Yes. DiBiBi provides OEM and ODM services, including size, color, material, structure, packaging, and logo customization for private-label programs.

Yes, samples are available for selected products. Sample options and costs depend on the product and project.

Send us the product, quantity, specifications, and destination market. Drawings or reference images can help us prepare a more accurate quote.

In many cases, yes. We can review your SKU mix and confirm whether the products can be combined in one order or shipment.

Lead time depends on the product, order quantity, and customization level. We will confirm the estimated schedule with your quotation.

Usually, yes. Custom products may need extra time for design, samples, testing, or approval.

Please provide the product type, size, material, quantity, target market, and customization needs. Drawings or reference products are also helpful.

Available certifications and test reports vary by product. You can check the DBB Download Center for available certification and testing documents, or contact us for documents for a specific product or market.

We check materials, production, dimensions, finishes, packaging, and finished products. Extra inspection requirements can also be discussed.

Yes, third-party testing can be arranged when required. The testing standard, cost, and schedule will be confirmed before testing.

DBB provides spec sheets, technical documents, assembly manuals, and installation guides to support buyer evaluation and internal review.

Packaging depends on the product size, weight, and structure. We use suitable cartons, protective materials, pallets, or flat-pack packaging where needed.

Yes. We can review custom cartons, labels, barcodes, manuals, and packaging graphics for B2B projects.

Yes. We can review package size and loading plans to improve container use and shipping efficiency.

Shipping options depend on the order size and destination. We can provide shipment details for you or your logistics partner.

Yes, when production and packaging allow it. We can review the SKU mix before shipment planning.

Replacement parts are available for supported products. Please provide the model, SKU, or photos so we can identify the correct part.

Warranty terms vary by product and project. We will confirm the warranty scope and period before the order is finalized.

Please provide the order details, product model, photos, or videos of the issue. Our team will review the case and suggest the next step.

Manuals, installation guides, specifications, and videos are available in the DBB Resource Center. Please use the documents for your specific product model.